I am still a Rookie regarding bitcoins and therefore apologize beforehand if I might use some words wrong.

I started a bitcoin wallet through a provider some years ago and bought some bitcoin. The wallets they provided were in the cloud and the didn't want to continue with that solution after some time so they discontinued their wallets. At that time I transferred my bitcoin to a new wallet. This week I transferred the bitcoins back from the new wallet to the old wallet as I still had the old address written down and I thought that I could sell the bitcoin through my old provider (had forgotten about that they discontinued their wallets). I can see the public key or address which contains the bitcoin. I have the 12 word recovery phrases for both wallets. I tried to recover my wallet with the 12 word phrase but the balance is 0. When I log on to the blockchain app i can see the old address under "imported addresses" but it says "not payable".

Is there any way to access these bitcoin on the old address or are they burnt?

I tried the steps in I have my 12 word seed from @Abdussamad, even with different import methods but unfortunately it can't see the balance.

Really appreciate your help. br

  • Is the "old provider" still in business (e.g. some non-wallet business)? If so have you contacted them about this? Do you know if their 12-word seed is a normal BIP39 seed and do you know the derivation path used by the old wallet (assuming it was an HD wallet)? Commented Jan 16, 2021 at 11:22
  • They are still in business. I have contacted them and they say that they can not do anything. When trying to recover in Electrum I need to check the BIP39 checkbox to be able to continue. Does that mean that it is a normal BIP39 seed? Unfortunately I don’t know the derivation path. Commented Jan 17, 2021 at 14:00
  • See answer regarding derivation paths Commented Jan 17, 2021 at 14:53

1 Answer 1


If you have a 12 word recovery phrase for the old wallet, if the phrase is a BIP-39 recovery phrase and if you can find the derivation path, you should be able to recover control over your money using a standalone wallet that supports BIP-39 and which allows you to specify the derivation path.

You could use a list of popular derivation paths as a starting point for your own larger list and systematically work through them.

It would be easier if the original business could tell you the derivation path used in their discontinued wallet.

  • Thanks a lot! I have contacted the business and wait for their answer. Can you recommend any standalone wallet that supports BIP-39 and which allows you to specify the derivation path? Again thanks a lot!!! Commented Jan 17, 2021 at 21:30
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    @BitcoinNoob. In electrum, when you first run it, you can create a new wallet, -> standard wallet - I already have a seed you can then select address type and enter a derivation path. See bitcoinelectrum.com/restoring-your-standard-wallet-from-seed Commented Jan 17, 2021 at 22:07
  • I got an answer now: The wallet was provided by blockchain's API and the opportunity to retrieve private keys and also log in to the wallet on blockchain was offered. Does that mean that I should use blockchains derivation path m/44'/0'/0'? Commented Jan 18, 2021 at 16:56
  • Just a comment that might help: via the blockchain app I have a wallet where I can see the imported address where my bitcoins are. It says I would need to scan my private key in order to be able to spend the coins there. When I try to pair my app with the web wallet, I can't find the imported address anywhere. Commented Jan 18, 2021 at 21:07
  • I started to create new wallets in electrum. I assume that I have to go m/44'/0'/0', m/44'/0'/1', m/44'/0'/2' and so on. Is there a upper limit? Commented Jan 18, 2021 at 21:08

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