A customer of us can't remember which wallet he has used before (in 2014), but he still knows his public wallet address and als the 12 words for recovery.
We have a choice of 3 different wallets which he might have used (at least on of those must be the right one)
- Bitwallet for IOS (still available but not devooped / maintained anymore0 We manage to retostore this app from a icloud backup but id holds another wallet)
- blockchain.info (we tried to import using the 12 words, but we got also another wallter address than the one which holds the 0.9 BTC)
- Multibit for Windows (Als tried to import using the words, but we don;t have any backup files so we've let it generate but also it created another walletadress)
What we really know is the correct walletadress and also the 12 words. Is this enough to recover the private key / funds?
Hope someone can help us out.