I updated my Jaxx wallet on October 29, 2023, before the update it showed my balance correctly, but after the update, unfortunately, my bitcoin balance shows zero and a transaction was recorded for me, which I haven't done it, follow up on this matter. Jaxx team did not respond to my email and I realized that I am working with Jaxx team in this project, that's why I sent you a message.I have been robbed and no one is responsible Txid: 983cd89a27884348d7049f819f496662bb6fb18319a42db04d52d5ba85abf543

1 Answer 1


It seems possible you installed some fake software.

According to https://blog.jaxx.io/faqs-about-jaxx-liberty-retirement-what-it-means-for-you

Jaxx Liberty is officially being retired on March 27, 2023, at 8:00 am ET. After this time, Jaxx Liberty users who have the app installed will be able to view their 12-word backup phrases for a limited time, but they may be unable to make transactions and balances may be out of date.

To continue to manage your digital assets after March 27th, you need to migrate to a different multi-currency compatible platform like Edge Wallet or Exodus Wallet. We recommend you do this as soon as possible.

https://blog.jaxx.io/sunsetting-jaxx-liberty-what-you-need-to-know/ dated March 7 2023, says

We will not be releasing another version of Jaxx Liberty. If you see a Jaxx or Jaxx Liberty wallet online anywhere else, it is a fake wallet intending to scam people.

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