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I recently used Coinbase to acquire some Bitcoins, my second Bitcoin purchase using their exchange. The first transaction worked as expected however the second purchase seems to have encountered an internal error inside Coinbase. After waiting the week for the USD transfer from my bank to change from "PENDING" to "COMPLETE" in the system I tried to transfer a portion of the purchased BTC to a bitcoin address. The transaction appeared to be processing but the BTC never arrived at the destination address. The following day there was no indication that the transaction had ever happened and the previously "COMPLETED" BTC purchase was once again "PENDING" with an estimate of 1 hour. It has now been "PENDING" at the hour estimate for 6 days.

I have attempted to resolve this with Coinbase and I've only received an email saying we'll "fix it as soon as possible". They have held the funds deducted from my account for some time now. Is there anything I could do at this late date from the banking side of things?

EDIT: Coinbase finally resolved whatever their issue was and the BTC was successfully delivered to my address. Just over 14 days on this transaction where the first one took the advertised 7 day wait.

closed as unclear what you're asking by Colin Dean, Nick ODell, Stéphane Gimenez, dchapes, Highly Irregular Sep 5 '13 at 3:22

Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.

  • Your question and its explanation are not really related. If you modify the explanation, you might get an answer to the question. Otherwise, your explanation sounds more like material for /r/bitcoin or Coinbase's preferred ticketing or forum solution. – Colin Dean Aug 7 '13 at 13:55

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