I go to:


Click on "Forgot your password?". Enter "User Name or email". Click on "Recover my password".

Nothing happens. They say " We will email you a link to reset your password." But they don't.

Is there some way to get past this? Is there some way to contact someone who maintains the site about this?

1 Answer 1


MtGox support is available on https://support.mtgox.com, by email (support AT mtgox.com) and on IRC freenode server channel #mtgox.

You could try to check your spam folder if you are using a bad webmail provider or bad antispam.

  • doesn't work, email is not working, and the same for the website...
    – user27272
    Jul 8, 2015 at 8:03
  • 1
    @DanKrajčovič: MtGox went insolvent last year.
    – Murch
    Jul 8, 2015 at 9:35
  • 1
    this answer is from 2011 ! theres no more mtgox. only a bankruptcy process on claims.mtgox.com
    – neofutur
    Jul 9, 2015 at 18:26

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