Here is what I did:
- Downloaded Bcoiner on my iPad.
- Made an account.
- Generated a new address, which was 1NEuLDXuBRTYfcbGpzUbpkr4Sg2p7sNLB4.
- I sent 4.69 bitcoins to this address.
I logged back into my account an hour or so later. I found that the address which I created earlier above has disappeared. I sent all my coins there. I can see that they made it to the address but I have no access to them because the address is no longer visible on my account with Bcoiner.
I have emailed support at Bcoiner; they have not replied.