I have a wallet at blockchain.info which I've opened about 4 years ago.
Right now I cannot access it. It looks like the site is sending me a verification email, but sadly I don't know which address it uses.
If I use the "I've lost my 2FA Device" option, I have to enter my mail, but it keep telling me that the mail address is not correct (I've tried my main mail and 3 other mail addresses that I've used to use).
If I use the "I've lost my Wallet Password" option (although I have the password), I have to enter a 12 word phrase. I have a 17 word phrase and I've tried to use the first 12 words and the last 12 words, but no luck - I cannot even press the "continue" button.
I've contacted the site's support a few times but haven't got any answer at all.

Is there a way for me to recover my wallet directly from the 17 word phrase?

  • As the question was originally asked, the only answer I could think of was that only the customer support can help you. However, I've edited your question now to emphasize an underlying question that might help solve your issue. I hope somebody knows how to help you.
    – Murch
    Jun 17, 2017 at 21:50
  • The updated recovery URL is: login.blockchain.com/wallet/forgot-password But don't take my word for it, the original blockchain.info/wallet/forgot-password link you used does redirect into this now. Jan 18 at 18:32

2 Answers 2


Blockchain.info's legacy wallet phrase decryption is here:



The updated blockchain wallet only has a 12 word phrase. I had this same issue a couple of months ago. Try this link, enter the 17 word phrase and you will get your password: https://blockchain.info/wallet/forgot-password

  • Thanks for the link, but this is not the case - the link helps to recover a lost password, but my password is good. The issue is that the site sends me a verification mail to unknown address.
    – jackHardy
    Jun 23, 2017 at 12:06

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