I transferred some bitcoins from one of my online wallet to my Trezor. When the transaction is in unconfirmed mode I unplugged my Trezor. Then after I plugin my Trezor that transaction somehow did not show up on my Trezor. Now what should I do?


If the transaction has confirmed, then there is nothing that you need to do. Your Trezor device does not actually receive the transaction nor does it need to. All that matters is that the wallet software that you are using knows about the transaction, and if the transaction has confirmed, it is trivial for it to find out about the transaction. Check the wallet software that you are using and make sure that you see the transaction there.

  • Thanks for the reply. The transaction has confirmed on blockchain finally, but somehow my trezor seem have lost the receiving address and this transaction as well. By the way how to check the wallet software that I am using? – user3567417 Jul 7 '17 at 5:38
  • Your Trezor doesn't actually store any transactions (especially ones you receive), and may not even store addresses either. You won't see anything about your transactions or your addresses when you plug in a Trezor to your computer because a) you need software that is running to interact with it and b) the Trezor can't just ask your computer for any data nor does it want to. The wallet software that you are using is whatever software you are using on your computer that lets you get addresses and make transactions. This could be the My Trezor webwallet or a desktop wallet like Electrum. – Andrew Chow Jul 7 '17 at 5:58
  • Thanks. I use Trezor webwallet, but I does not see the blockchain confirmed transaction. What should I do? – user3567417 Jul 7 '17 at 6:57
  • Contact Trezor's support as they are the only ones that can do anything about their own web wallet service. – Andrew Chow Jul 7 '17 at 7:02
  • To sum it up are you saying: The address that receives the private key is not stored on the Trezor wallet. But the Trezor wallet is required to access that address? – Josh Aug 3 '17 at 7:27

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