At Neo.org I downloaded then saved this file Windows.Neon.Setup.0.0.5.exe on my desktop to set up a wallet for my NEO. I closed and reopened and put neo shares here. Now when I try to open it a window opens and says "installing, please wait and then the window closes but nothing opens. It doesn't give my any options to try anything else.
The first time I was able to get in and when it was open I created a short cut. When I try to open the shortcut I get this message, "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." I have all my keys saved and when I look on neoexplorer with my address, I can see all my neo is there and transactions are listed. It is very frustrating. Is anyone else having the same issue and does anyone know how I can get into this wallet or get my neo out? Any help would be appreciated and sorry if I am overlooking something here as I am pretty new to cryptos.