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At Neo.org I downloaded then saved this file Windows.Neon.Setup.0.0.5.exe on my desktop to set up a wallet for my NEO. I closed and reopened and put neo shares here. Now when I try to open it a window opens and says "installing, please wait and then the window closes but nothing opens. It doesn't give my any options to try anything else.

The first time I was able to get in and when it was open I created a short cut. When I try to open the shortcut I get this message, "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." I have all my keys saved and when I look on neoexplorer with my address, I can see all my neo is there and transactions are listed. It is very frustrating. Is anyone else having the same issue and does anyone know how I can get into this wallet or get my neo out? Any help would be appreciated and sorry if I am overlooking something here as I am pretty new to cryptos.

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  • Please don't ask multiple unrelated questions in the same post – MeshCollider♦ Sep 13 '17 at 0:49
  • Sorry if I should have split them up and sent in 2 different posts. No one has answered so it might not be the right venue to be posting these question anyways. – kaya Sep 13 '17 at 4:11
  • Regarding your first question, that's between you and the company, no-one here can help. So I've editted your question to remove the blockchain customer service part, leaving just the neo question, hope that's ok :) – MeshCollider♦ Sep 13 '17 at 10:38
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It sounds to me like your antivirus program may be interfering. Check if neo has been moved to your virus chest, and if so, add it to your antivirus exclusions list

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  • Wow that is great. I added the folder to my malwarebytes exclusion list and it worked. Thank you so much as I had tried another site and didn't get answers so I was not optimistic. I will try this site again for sure. Thanks again! – kaya Sep 14 '17 at 2:58
  • Had the same issue with kaspersky, kinda stupid tho, the client was running/synchronizing correctly, then closed it, tried to open again and didn't work, if it really was a virus it would have run the first time anyway. – Dan Dec 24 '17 at 21:48

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