i sent bit-connect tokens to my desktop wallet and now i cant seem to see them can you please help me it says on the block explorer that it is already there but the network is updated. after that transaction i sent another one which came to the address can you please help? Are my coins gone?
Ultimately, if you:
- have the private key for the receiving address the funds have been sent to
- can still see the expected balance for the receiving address in the appropriate block explorer for BitConnect
- can confirm the receiving address was correctly generated from the private key (eg by importing the private key to a freshly installed wallet, and checking the receiving address)
Then your funds should be retrievable, somehow (but you may need to resolve an issue with the wallet).
Firstly, I'd recommend ensuring you have a safely stored backup of the private key(s) for your funds.
Then, you may like to try re-installing the wallet, or deleting some of its data so that it re-sync's from the network.