i sent bit-connect tokens to my desktop wallet and now i cant seem to see them can you please help me it says on the block explorer that it is already there but the network is updated. after that transaction i sent another one which came to the address can you please help? Are my coins gone?

  • Presumably you are talking about this altcoin.Was your wallet of a type specifically designed for BitConnect coins? If not, then it won't detect them, but if you can get the private key from that wallet then they may still be recoverable. – Highly Irregular Nov 1 '17 at 17:42
  • Yes the wallet it is specifically for this altcoin and i can see the confermation in the blockchain blockexperts.com/bcc/address/8Y7D6YfD7htnQ7uYaDHZzQSHtjiXRZfsZ9 – CanC Nov 2 '17 at 8:43
  • Has the wallet fully synchronised? – Highly Irregular Nov 2 '17 at 10:08
  • yes it has but i dont see my tokens – CanC Nov 2 '17 at 10:11
  • Have you double checked that the address exactly matches? If so, then perhaps there's a bug in the wallet. If it's a type of wallet that relies on 3rd party blockchain data, it could also be worth restarting the wallet or otherwise forcing it to connect to a different server. – Highly Irregular Nov 2 '17 at 10:19

Ultimately, if you:

  1. have the private key for the receiving address the funds have been sent to
  2. can still see the expected balance for the receiving address in the appropriate block explorer for BitConnect
  3. can confirm the receiving address was correctly generated from the private key (eg by importing the private key to a freshly installed wallet, and checking the receiving address)

Then your funds should be retrievable, somehow (but you may need to resolve an issue with the wallet).

Firstly, I'd recommend ensuring you have a safely stored backup of the private key(s) for your funds.

Then, you may like to try re-installing the wallet, or deleting some of its data so that it re-sync's from the network.

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  • but there is one error I sent another amount and the wallet received that but the weird thing is the first one didn't come – CanC Nov 2 '17 at 11:01

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