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I tried to view my free BTG using the bitcoin address, but it doesn't recognize the address. The explorer was at: btgexplorer.com. Yet, when I try the same thing at bitcoingold.org, there they have a utility titled "CHECK YOUR ADDRESS BALANCE BEFORE BLOCK 491407", it works fine. What is the problem with the explorer? I also get the same error with the explorer at btgexp.com.

closed as off-topic by pebwindkraft, Max Vernon, Anonymous, Murch Nov 22 '17 at 23:05

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions seeking help for restoring user accounts or other matters concerning your customer relationship with a company should be directed at the respective customer service. Please understand that we have no insights into such matters and therefore consider them as off-topic." – pebwindkraft, Max Vernon, Anonymous, Murch
If this question can be reworded to fit the rules in the help center, please edit the question.

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    Voting to close as this needs to be raised with the individuals providing the service. It does sound like a bug. – Highly Irregular Nov 13 '17 at 23:57
  • It happens on two different explorers, so I wonder if there's some kind of manipulation that is needed to convert my Bitcoin address to a Bitcoin Gold address. The Bitcoin address was 15R8nVATQzSpp7tHMdAwQBcPimNTYXNz2J – bob99 Nov 14 '17 at 0:32
  • It may also be that they used the same buggy code. I see that btgexplorer.com doesn't even recognise the address as a valid address; it gives error "Unrecognized search pattern". – Highly Irregular Nov 14 '17 at 2:09
  • Have you used a bitcoin gold explorer that works? Where can I find it? By the way, the address I posted above has .0006 bitcoin and so it should have .0006 bitcoin gold, since this account was established on 8/27/17, way before the fork. Thanks. – bob99 Nov 15 '17 at 8:08
  • There doesn't seem to be any way to get help from the developers of this explorer. And I did not have the same problem when Bitcoin Cash was created; every explorer I tried worked fine for Bitcoin Cash. – bob99 Nov 15 '17 at 8:15
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After more googling I found this one: https://bitinfocharts.com/bitcoin%20gold/ It displays the correct BTG balances for my addresses at least

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    thank you, thank you, thank you. I wish some developer would explain why this is occurring. But this was a BIG relief. – bob99 Nov 24 '17 at 14:10
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    note that when you enter a valid BTC address it shows you a BTG balance with the corresponding BTG address, so there is definately some BTC->BTG addresses translation logic going on. – Infinum Nov 25 '17 at 0:49
  • I just noticed the same thing. It reports the correct balance but it does not report the address correctly. – bob99 Nov 26 '17 at 0:26

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