I have a bitcoin.info wallet where I had a bit of money on bitcoin. Last weekend I wanted to get some bitcoin cash and signed up for a Kraken account.

Accidentally, without realising the mistake, I've transferred Bitcoin from the bitcoin.info wallet to a Kraken bitcoin cash wallet.

I have seen at bitcoingold.org that the corresponding address of kraken is holding the amount of bitcoins I have transfered. Though Kraken is not giving me the credit of the bitcoins.

How can I get back the bitcoins? It feels like Kraken is taking advantage of the mistake.

Please give me some help with this.

  • Is it already confirmed in the blockchain? Does Kraken provide private keys? If you have private keys in your kraken account you can recover the coins. – Quin Noaj Nov 13 '17 at 23:39
  • bitcoingold.org is probably checking for your balance of Bitcoin Gold, not your balance of Bitcoin. Those are 2 different cryptocurrencies. – Highly Irregular Nov 13 '17 at 23:54
  • Hi, thanks for the replies. So Kraken claims they can't commit developers to fix that situation, which I suppose it's not the best answer to give to one of their clients. They don't provide the private keys and the transaction has been confirmed in blockchain. I suppose they must be there, and kraken could provide a solution as some other exchanges have for their clients. I'm disappointed with that! Someone has any other idea for possible solutions? – Luis Filipe Castanheira Nov 15 '17 at 23:39

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