I have sent my BTC to a BCH wallet on Coinbase, it is for a sizable amount of money and I read that if greater than $5K, they will help you. What is the proper channel to ask for help as the cases I have opened are not getting any results. Both accounts are mine one on Electrum (BTC) and one on Coinbase (BCH)
Coinbase has the private key for the BTC transaction (because it should be the same as the BCH address), but it might require manual intervention on their part to recover the deposit and refund it. Unfortunately, their support is swamped with many other issues this month. If you submitted a support ticket to https://support.coinbase.com/, you might just have to wait a while before they get to it.
Thanks Ryan I did a similar mistake. But when I contacted Coinbase they just said due to irreversible nature of crypto currencies transactions they cannot do anything about it. Do you know if this is a routine process and at some point in time they will get to intervene and transfer private keys or their reply means there is no hope and coins are lost? Are you aware of any simple similar incidents that were resolved?