I can not restore my wallet from Copay even though I have the 12-word. Is it a way to convert back 'manually' with an other external solution and get the private key? Is the 12-word key storage a universal thing, or only Copay, Bitpay uses it?

2 Answers 2


You can restore your wallet using another external solution called Exodus.

You can find a step by step process here: How do I restore from my 12 Word Phrase?

I hope it helps you.

There are some other ways as well, I will keep this answer updated.

  • Wow, I tried to restore with Exodus, and 0.00 BTC exist on the BTC wallet, and no transaction found. How is it possible? I am sure I copy pasted the right 12 words.
    – János
    May 12, 2018 at 15:31
  • Can you share your wallet address?
    – remedcu
    May 13, 2018 at 1:17
  • Here it is ;) blockchain.info/address/16t3ikwNWgkUhsoSi8SCeG7BmqmQf8iwJn
    – János
    May 15, 2018 at 14:28
  • When you restored with Exodus, does that showed the same address as you have given above? If not, then you have the wrong 12 word phrase probably mate.
    – remedcu
    May 15, 2018 at 16:22

If you are experiencing issues restoring your BitPay or Copay wallet with your 12 word recovery phrase, please check the following:

  • Are you sure that the recovery phrase was written in the correct order?
  • Did you use all lowercase letters and no punctuation?
  • Did you add a password to your recovery phrase?
  • Do you have the QR code or text/file backup?
  • Did you separate each word with a single space (no commas or any other punctuation)?

Please also ensure that your words are all contained in the following list of possible words: https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt

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