I bought a new phone and when I enter the account recovery phrase and password it tells me it is incorrect, is there any way I can contact someone at copay to help me log on?
Official BitPay/Copay support can be reached here: https://help.bitpay.com/requestHelp
Below are a few tips you can try to make the 12 word recovery phrase work:
Are you sure that the recovery phrase was written in the correct order?
Did you use all lowercase letters and no punctuation?
Did you add a password to your recovery phrase?
Did you separate each word with a single space (no commas or any other punctuation)?
Please also ensure that your words are all contained in the following list of possible words: https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt