I downloaded my wallet app to my phone my online wallet shows 0 balance my phone app shows true balance why isnt my online wallet showing same balance as phone
I had to send him a fee of 1300.00 in order for him to proceed...he hasnt been back in touch since.
You are the victim of a scam.
My account Mgr ... got me to download the blockchain app on my phone
I suspect he may have got you to import an address also.
Can you tell whether the app on your phone has a "watch-only" address? If so, your crooked "account manager" will probably tell you to pay him some large sum for a private-key. If so, this also is typical of a scam.
My Account Manager is James Patrick from kryptosmart247
The domain name kryptosmart247.com was only registered a month ago using NameCheap. Inc. Their webpage contains spelling mistakes like "Mointor Your Trade". Their website looks exactly like that of 24cryptostar.com. Same "Seth Trevor" etc photographs. I suspect one or both websites are just quickly set up copies of something generic.
In other words, to me this does not look trustworthy.
You can find me on FB I will let you take the lead on this one
Unfortunately, this is the kind of thinking that lost you your money. You don't need to trust random strangers who approach you on the Internet. I expect chytrik is a decent person but you just advertised to any crooks reading this that they can get money out of you by impersonating him.
I think you should report your kryptosmart247 experience to the police but should not expect to get any of your money back.
Assuming your online wallet is working correctly, you need to make sure that both wallets display the same bitcoin address.
Many people get the concept of a crypto wallet wrong. Technically, you wallet does not "store" anything, it's not a container for your coins. You should think of it rather as a viewing tool which displays what the blockchain has recorded as "your" balance.