I need help desperately! I am trying to get to BTC that is locked in a greenaddress wallet. I can log into the view only. When I put in the mneumonic & password, the system runs through decryption to 100 percent and then it bombs out and says login failed. I've contacted or tried to contact support for help and they say things like that it's not mapped properly or the fact that I can get in to see it but just not touch the actual account only proves that one exists! I have the NLock Times zip file. Can you please help me? I don't know at all what to do to try to recover these funds. I have a PC running Windows 10 and don't know anything about code, programming languages or any Unix based systems or how to use or run anything like that. I can pay someone if they can help retrieve these BTC's from the greenaddress wallet to sweep to just about anywhere else on God's green Earth. Please please can someone help me? Thank you so much.
If any of the steps fail, comment below, I'll try to help.
1) Follow the tutorial here to install Ubuntu for Windows
2) Set your Username and Password
sudo apt-get update -qq
After commands that start with
sudo, it'll ask for your password. You'll need to type it, but it won't be shown on screen for security. Press enter.
sudo apt-get install python3-pip python3-dev build-essential python3-virtualenv virtualenv -yqq
5) Now, in Windows, visit https://github.com/greenaddress/garecovery and download it via "Clone or Download -> Zip" Move it to your desktop
6) Go back to the Linux terminal. Type
cd with a space after it. Drag & Drop the unzipped folder. Now, press enter.
7) Type and enter
pip uninstall enum34 virtualenv venv source venv/bin/activate pip install --require-hashes -r tools/requirements.txt pip install .
8) You can now continue the final step, which is located here
Just so everyone is aware..... The person on this conversation was nice and and at least tried to help me. But Greenaddress is either too lazy or too stupid to be able to be able to resolve this issue. THE PROBLEM IS THE GENERATOR, ITSELF, which is a problem on their end and they have said they can't do anything about it.