My device: iPhoneXR

I saw an enable fingerprint button in setting page and i clicked it and they havent ask any question about fingerprint/pinID
Since I'm using iPhoneXR so that No any fingerprint in my mobile
Now, copay is locking my wallet because i cant provide my fingerprint...

I didnt save my wallet address before so i knew i lost my copay wallet forever,
just remind the developer, please fix it....

closed as off-topic by Nate Eldredge, KappaDev, Raghav Sood, RedGrittyBrick, Pieter Wuille Dec 6 at 0:59

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions seeking help for restoring user accounts or other matters concerning your customer relationship with a company should be directed at the respective customer service. Please understand that we have no insights into such matters and therefore consider them as off-topic." – KappaDev, Raghav Sood, RedGrittyBrick, Pieter Wuille
If this question can be reworded to fit the rules in the help center, please edit the question.

  • 5
    Note: if you'd like to report a bug, you should contact CoPay through the appropriate channel. Bitcoin.SE is not affiliated with Copay. I hope you are able to recover your wallet, remember to write down your seed phrase and store it securely!! – chytrik Dec 4 at 2:57