So I sent a payment from my Blockchain wallet to a merchant late one night last week and found out in the morning it had "timed out" but the BC was gone and there was no option for a refund. Naturally, I assumed the merchant had claimed the BC payment but they deny having received it. CoinGate is not helping me figure out what happened, and I had copied and pasted the address from the CoinGate invoice so I don't see how it could have gone to the wrong address.
Coincidentally, the trail of the payment has it ending up in a wallet/account that the first payment I had made to this same merchant (which went through with no problem) also passed through. The merchant says this is not an indication that they received the second payment and that the account through which both payments passed is likely a CoinGate account. Here is the address that the payment that is MIA was sent to (copied and pasted from invoice in CoinGate):
The BC amount: 0.05049452 BTC 217.16 USD @2018-11-30T05:36:16Z
This is the transaction ID:
The merchant has kindly agreed to ship my product despite not having received the payment. We are hoping to be able to track it down through CoinGate, but so far they are less than helpful. If anyone has insight into how to track this payment, I would greatly appreciate it. Bitcoin is so widely used, I can't understand how it can just vanish in the midst of a transaction. Makes me wary of using it ever again as I just spent the better part of 5 days trying to sort this out.