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A friend suggested I use Jaxx Wallet so I downloaded the software and sent my BTC using their QR Code from Coinbase. Looking back, I should've left it where it was!

It never arrived. I also sent LTC using the same QR Code method. That has arrived and is in my Jaxx Wallet now.

I see my transaction completed and verified on the blockchain. How do I locate where it is?

How can I trace that this transaction was actually sent (and maybe received) by Jaxx although it doesn't show in my wallet?

closed as off-topic by Anonymous, arubi, 0xb10c, chytrik, Penquin Jan 6 at 21:34

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions seeking help for restoring user accounts or other matters concerning your customer relationship with a company should be directed at the respective customer service. Please understand that we have no insights into such matters and therefore consider them as off-topic." – Anonymous, arubi, 0xb10c, chytrik, Penquin
If this question can be reworded to fit the rules in the help center, please edit the question.

  • This is really a service question for either Jaxx or Coinbase, or both. – Anonymous Dec 22 '18 at 5:32
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try resetting the cache on jaxx and let it re-sync, the coins should show up

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