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Last Saturday, I sent some bitcoin from paxful to an external wallet but my wallet shows that it has not arrived yet but the blockchain shows that the payment was a success. What is happening?

put on hold as off-topic by MCCCS, RedGrittyBrick, Anonymous, Andrew Chow 5 hours ago

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  • "Questions seeking help for restoring user accounts or other matters concerning your customer relationship with a company should be directed at the respective customer service. Please understand that we have no insights into such matters and therefore consider them as off-topic." – MCCCS, RedGrittyBrick, Anonymous, Andrew Chow
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  • This isn't an issue related to bitcoin rather than the company/server itself so I recommended you to directly contact them. – zhiyan114 Feb 9 at 16:37
  • i have contacted them, they said it has been successfully sent but the external wallet is not receiving it , it has been a week now ! it was sent from Paxful to coin base wallet – Johnson Feb 9 at 20:43
  • oops sorry, I misread your question. Is your external wallet an online/software or hardware? – zhiyan114 Feb 9 at 21:30
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If you can, try to import your private key that was associated with the address on another wallet (e.g. blockchain.com online wallet, electrum, etc.) to see if the funds appear there but if you do not have the private key, chances that you will lose the fund.

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