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I cannot recover my fund in Copay Wallet. I done import wallet using my back up 12 phrase word but yet still cannot recover. Why?

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  • Check the wallet version, was it copay the wallet you initiated the seed from? If not, the derivation path for your coins may be different, please check: https://walletsrecovery.org/
  • They've changed multisig derivation few times, I think there is a link to recovery tool for older versions.
  • Be aware that your mnemonic is dependant on the arrangement of the words, they have to be imported in the direction from 1st to 12th.
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