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I logged in to my blockchain.com wallet to find my bitcoin are all gone. The log of my bitcoin transactions is also wiped clean. The only thing that is still there is a log of my past ether transactions. When I use the blockchain explorer to search for the two public keys that were used to transfer the bitcoin to my account it says both public keys are "unspent". I've tried opening a support ticket with blockchain.com, but no response. What has happened to my bitcoin? Is this some sort of technical glitch?

I still have the notification on my phone from when I received the BTC last month enter image description here

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    I have seen reports of this from many blockchain(dot)com wallet users in recent days, it appears to be a glitch in their wallet interface. You should contact their customer service for more info, and then I would recommend choosing new wallet software that doesn't have a long history of issues like this.
    – chytrik
    May 3, 2020 at 23:31
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    Hi @Eric, I think is a interface glitch. If you have the 12 or 24 mnemonic words you can restore your wallet on another app to check your balance. Remember take the mnemonic words absolutely private!
    – aqquadro
    May 4, 2020 at 0:39
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    any recommendations on which wallet to switch to?
    – Eric
    May 4, 2020 at 0:45
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    BRD, Electrum, CoPay, Mycelium are all good wallets, any would do. (I've used all of them except Mycelium; my favourite is BRD though you can just compare them and use the one you like the most.)
    – MCCCS
    May 4, 2020 at 6:23
  • @aqquadro I have no idea how to use the mnemonic words to restore a wallet. how can I be sure where ever I enter the words is not compromising the wallet entirely?
    – Eric
    May 4, 2020 at 6:32

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One way to categorise Bitcoin wallets is into two main types of wallet - custodial and non-custodial.

A custodial wallet is where you pay a business to look after your money for you.

If you have a custodial wallet that isn't showing the expected balance, you must resolve this by communicating with the business that owes you your money.

In this case it is likely there was a temporary problem (a "glitch") with the custodial-wallet software provided by the business.

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