3
Blocks include more than just those 3 variables. One of the most important ones is the merkle root. This is the hash of all of the transactions in the block, in a particular order. If different transactions are included or they are included in a different order, that merkle root is going to be different. So if each miner has a different merkle root, then ...
2
You should call their support. They did not make the payment that receipt says that they made.
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