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I accidentally sent Bitcoin Cash from my Coinbase wallet to my wallet at Vaultoro. The problem is it didn't show up because Vaultoro only takes Bitcoin.

Can anyone give me a step by step on how to retrieve this? I tried to get Vaultoro to help but they didn't seem to care.

Please help.

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  • I'm voting to close this as off-topic, as you'll need to contact Vaultoro in order to have your funds returned, making this a customer service query.
    – chytrik
    Commented Mar 3, 2018 at 3:48

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The only way to recover your coins is to get Vaultoro to do it as they own the private key. Some other services charge a recovery fee for this, others don't even offer a way to recover such funds.

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