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I downloaded my wallet app to my phone my online wallet shows 0 balance my phone app shows true balance why isnt my online wallet showing same balance as phone

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    Which wallet app are you using? It is hard to help without additional info.
    – chytrik
    Commented May 20, 2018 at 7:52
  • My account Mgr setup the blockchain bit coin wallet online but only got me to download the blockchain app on my phone and never finished setting up the wallet online so app on my phone is showing a balance and the online wallet shows a zero balance, I can access the online wallet by entering my password and google authentication code and it takes me right through to the wallet ... I dont know how to fix this in order to move forward and get the coins out .... but first of all I need the both to be either synced or paired and I dont have the technical knowledge to get through this!
    – Whare Tupaea
    Commented May 21, 2018 at 5:04
  • Are you talking about the blockchain.info wallet/app? Why are you unable to use the wallet app on your phone to transfer the coins? If the wallet contains funds, you should be able to spend them on the phone app, no need to log into the web-wallet. Who is your ‘account manager’, and why are they involved? Normally no such thing is needed.
    – chytrik
    Commented May 21, 2018 at 5:11
  • I am a novice at all of this hence why I decided to go with a manager...however I have been left high and dry, your answer makes lots of sense. I have a buyer who is willing to buy the bitcoins for what I want, but thought I could only complete the transaction online..I have told the interested party what has happened...I guess what you have suggested is worth a try. So I would get an address off the buyer and send the bitcoins via their address I just dont know the steps to take Would you be able to assist in the steps to take.... .My Account Manager is James Patrick from kryptosmart247....
    – Whare Tupaea
    Commented May 21, 2018 at 6:01
  • YES chytrik it is the blockchain app downloaded from the play store. What worries me is the online wallet is showing a zero balance he told me he would go in and put it right today....I had to send him a fee of 1300.00 in order for him to proceed...he hasnt been back in touch since...I am totally shattered as Im out of funds, and being ignorant just dont know what to do....
    – Whare Tupaea
    Commented May 21, 2018 at 6:14

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I had to send him a fee of 1300.00 in order for him to proceed...he hasnt been back in touch since.

You are the victim of a scam.

My account Mgr ... got me to download the blockchain app on my phone

I suspect he may have got you to import an address also.

Can you tell whether the app on your phone has a "watch-only" address? If so, your crooked "account manager" will probably tell you to pay him some large sum for a private-key. If so, this also is typical of a scam.

My Account Manager is James Patrick from kryptosmart247

The domain name kryptosmart247.com was only registered a month ago using NameCheap. Inc. Their webpage contains spelling mistakes like "Mointor Your Trade". Their website looks exactly like that of 24cryptostar.com. Same "Seth Trevor" etc photographs. I suspect one or both websites are just quickly set up copies of something generic.

In other words, to me this does not look trustworthy.

You can find me on FB I will let you take the lead on this one

Unfortunately, this is the kind of thinking that lost you your money. You don't need to trust random strangers who approach you on the Internet. I expect chytrik is a decent person but you just advertised to any crooks reading this that they can get money out of you by impersonating him.

I think you should report your kryptosmart247 experience to the police but should not expect to get any of your money back.

See

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  • "I expect chytrik is a decent person but you just advertised to any crooks reading this that they can get money out of you by impersonating him. " A very good point! Thanks for pointing this out.
    – chytrik
    Commented May 21, 2018 at 19:31
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Assuming your online wallet is working correctly, you need to make sure that both wallets display the same bitcoin address.

Many people get the concept of a crypto wallet wrong. Technically, you wallet does not "store" anything, it's not a container for your coins. You should think of it rather as a viewing tool which displays what the blockchain has recorded as "your" balance.

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  • Block explorers are more akin to 'viewing tools'. Wallets are perhaps most analogous to keychain apps, as the store the keys which allow you to spend your coins.
    – chytrik
    Commented May 21, 2018 at 6:34
  • Yes, kind of both, actually. I was trying to get the point across, that the wallet does not actually contain your coins, but you're right, the keychain function is possibly the more important one.
    – TorstenS
    Commented May 22, 2018 at 6:37

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